If for any reason you are not completely satisfied with your purchase we will give you a 5 day money-back guarantee from the time you receive the goods. Please email us at theflowershoppe@sctelco.net.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
Returns
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. The Flower Shoppe will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au.
Cancellations
We cannot cancel any order that has already been made up by the florist, even if the order has not been delivered.
Refunds
It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.
The Flower Shoppe is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
Alcohol
In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves The Flower Shoppe and its subsidiaries of any responsibility in this regard.
Returns